Choose the product, input plan information to generate Benefit Illustration.
Answer simplified health questions (if applicable), enter personal particulars and upload images of identity documents.
Submit application and pay premium.
Email notification will be sent upon submission of application. We will process your application within 3 working days.
Is it safe to apply insurance online?
In order to protect customers, during the insurance application process, we adopt a strict encryption process to ensure data security and to protect customers' personal data. For details, please refer to ourPrivacy Policy Statement
How can I know if my application has been submitted successfully?
After you have completed all the online application procedures, you will see a confirmation screen with an application number. We will also send you email notification and provide you with a link to check your submitted documents during application anytime. You can also contact our Customer Services Department for enquiries.
How to get my policy online?
After the policy has been issued, you can register for Customer Connect, our online policy enquiry platform. You can then log in to Customer Connect anytime to review your e-policy.
Will I receive any policy documents?
E-policy document will be encrypted with password protected and then emailed to you. E-policy document will also be available on Customer Connect, our online policy enquiry platform, for your download and review anytime. For any inforce policy, policy annual statement will be issued at each policy anniversary to provide you with updated information and policy values of your policy.
For online application, what criteria will be used to determine whether to accept an application in general?
What is customer due diligence?
How can I pay the initial premium?
POST SALES SERVICES
Can I withdraw my money before the policy matures?
How can I check my policy information?
I forgot my login ID, what can I do?
I forgot my password, what can I do?
How can I update my correspondence address, contact number, email address, etc.?
How can I pay the subsequent premium?
What would be the maturity payment arrangement?
CANCELLATION/SURRENDER
How to surrender my policy?
How can I get back my premium or receive my policy values after I have submitted the surrender request?
CLAIMS
How to submit a claim and what documents I would need to submit?
Which countries am I covered?
When should I report a claim?
How can I check the claim status and make general claim enquiry?
Can I apply for a claim while I am overseas?
OTHERS
How can I send in my opinion?
How can I seek help from a regulatory or industry body?